Terms & Conditions | RRU 3D Services

Terms and Conditions

General Terms and Conditions Rep Rap Universe | RRU Products. Last revised: 05/07/2023.

Article 1 - Definitions

In these terms, the following definitions apply:

Supplementary agreement: an agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract, and these products, digital content, and/or services are provided by the entrepreneur or a third party based on an agreement between the third party and the entrepreneur.
Cooling-off period: the period within which the consumer can exercise their right of withdrawal.
Consumer: a natural person who does not act for purposes related to their trade, business, craft, or professional activity.
Day: calendar day.
Digital content: data that is produced and supplied in digital form.
Duration agreement: an agreement intended for the regular supply of goods, services, and/or digital content over a specific period.
Durable medium: any tool – including email – that enables the consumer or entrepreneur to store information addressed to them personally in a manner that allows future consultation or use for a period tailored to the purpose for which the information is intended, and which allows the unaltered reproduction of the stored information.
Right of withdrawal: the consumer’s ability to cancel the distance agreement within the cooling-off period.
Entrepreneur: the natural or legal person offering products, (access to) digital content, and/or services remotely to consumers.
Distance agreement: an agreement between the entrepreneur and the consumer concluded as part of a system organized for the remote sale of goods, digital content, and/or services, whereby communication for concluding the agreement is exclusively or partially carried out using one or more remote communication technique.
Model withdrawal form: the European model withdrawal form included in Annex I of these terms. Annex I does not need to be provided if the consumer does not have the right of withdrawal regarding their order.
Remote communication technique: a means that can be used to conclude an agreement without the consumer and entrepreneur having to meet simultaneously in the same space.

Article 2 - Identity of the Entrepreneur

 Name of entrepreneur: Rep Rap Universe

 Operating under the names: Rep Rap Universe, RRU Products, RRU 3D Services, Achatz Industries

 Registered address: Locht 42-C1, 6466 GW Kerkrade, The Netherlands

 Visiting address: Wiebachstraat 36-38 Unit 42, 6466 NG Kerkrade, The Netherlands

 Phone number: +31 (0)45 3690000

 Availability: Monday to Friday: 10:00 AM to 4:00 PM

 Email address: contact@reprapuniverse.com

 Chamber of Commerce number: 55016294

 VAT identification number: NL002326005B83

Article 3 - Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance agreement concluded between the entrepreneur and the consumer.
Before the distance agreement is concluded, the text of these general terms will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate before the agreement is concluded how the terms can be viewed and that they will be sent to the consumer free of charge upon request.
If the agreement is concluded electronically, the text of these terms can be provided electronically to the consumer in a way that allows easy storage of the information on a durable medium. If this is not reasonably possible, the entrepreneur will indicate where the terms can be accessed electronically and that they will be sent to the consumer free of charge if requested.
In case specific product or service terms also apply, the second and third paragraphs will apply accordingly, and the consumer can invoke the most favorable provision in case of conflicting terms.

Article 4 - The Offer

If an offer is valid for a limited period or under specific conditions, this will be explicitly stated in the offer.
The offer includes a complete and accurate description of the offered products, digital content, and/or services. The description is detailed enough to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these will be a true representation of the offered products, services, and/or digital content. Obvious mistakes or errors in the offer do not bind the entrepreneur.
Every offer contains sufficient information to clearly inform the consumer about their rights and obligations related to accepting the offer.

Article 5 - The Agreement

The agreement is concluded, subject to the provisions of paragraph 4, when the consumer accepts the offer and meets the conditions specified.
If the consumer has accepted the offer electronically, the entrepreneur will confirm the receipt of the acceptance electronically without delay. As long as this confirmation has not been received by the consumer, they may cancel the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure online environment. If the consumer can pay electronically, the entrepreneur will ensure appropriate security measures are taken.
The entrepreneur can, within legal limits, inform themselves whether the consumer can meet their payment obligations and about any other facts and factors relevant for responsibly entering into the distance agreement. If the entrepreneur has reasonable grounds not to conclude the agreement, they have the right to refuse an order or request or impose special conditions on the execution.
The entrepreneur must provide the following information to the consumer, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable medium, no later than upon delivery of the product, service, or digital content: a. The address of the entrepreneur’s establishment where the consumer can submit complaints; b. The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal; c. Information about warranties and after-sales service; d. The price, including all taxes, of the product, service, or digital content; if applicable, the delivery costs; and the method of payment, delivery, or execution of the distance contract; e. The requirements for canceling the contract if the contract has a duration of more than one year or is of indefinite duration; f. If the consumer has a right of withdrawal, the model withdrawal form.
In the case of a continuing transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6 - Right of Withdrawal

For products:

The consumer can cancel an agreement regarding the purchase of a product within a cooling-off period of at least 14 days without providing any reason. The entrepreneur may ask the consumer for the reason for withdrawal but cannot compel them to provide one.
The cooling-off period referred to in paragraph 1 begins on the day after the consumer, or a third party designated by the consumer who is not the carrier, receives the product, or: a. if the consumer ordered multiple products in the same order: the day on which the consumer, or a third party designated by them, receives the last product. The entrepreneur may, provided they clearly inform the consumer of this before the ordering process, refuse an order for multiple products with different delivery times. b. if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by them, receives the final shipment or part. c. for agreements for the regular delivery of products over a specified period: the day on which the consumer, or a third party designated by them, receives the first product.

For Services and Digital Content Not Delivered on a Tangible Medium:

3. The consumer may terminate a service agreement or an agreement for the delivery of digital content not delivered on a tangible medium during a cooling-off period of at least 14 days without providing any reason. The entrepreneur may ask the consumer for the reason for withdrawal but may not require the consumer to provide their reason(s).

4. The cooling-off period referred to in paragraph 3 begins on the day following the conclusion of the agreement.

Extended Cooling-off Period for Products, Services, and Digital Content Not Delivered on a Tangible Medium in Case of Non-disclosure of the Right of Withdrawal:

5. If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the cooling-off period expires twelve months after the end of the original cooling-off period, as determined in accordance with the previous paragraphs of this article.

6. If the entrepreneur provides the information referred to in the previous paragraph to the consumer within twelve months from the start date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the consumer receives this information.

Article 7 - Obligations of the Consumer During the Cooling-off Period

During the cooling-off period, the consumer shall handle the product and its packaging with care. The consumer shall only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. The guiding principle is that the consumer may only handle and inspect the product as they would be allowed to do in a physical store.
The consumer is only liable for any reduction in the value of the product resulting from handling the product in a manner that goes beyond what is permitted under paragraph 1.
The consumer is not liable for any reduction in the value of the product if the entrepreneur has failed to provide all legally required information about the right of withdrawal to the consumer before or at the time of concluding the agreement.

Article 8 - Exercise of the Right of Withdrawal by the Consumer and Associated Costs

If the consumer exercises their right of withdrawal, they shall notify the entrepreneur within the cooling-off period using the model withdrawal form or in another unequivocal manner.
As soon as possible, but no later than 14 days from the day following the notification referred to in paragraph 1, the consumer shall return the product or hand it over to (an authorized representative of) the entrepreneur. This obligation does not apply if the entrepreneur has offered to collect the product themselves. The consumer has complied with the return period if they send back the product before the cooling-off period has expired.
The consumer shall return the product with all delivered accessories, if reasonably possible in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
The risk and burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
The consumer shall bear the direct costs of returning the product. If the entrepreneur has not informed the consumer that these costs must be borne by the consumer or if the entrepreneur agrees to bear these costs, the consumer does not have to pay the costs of returning the product.
If the consumer withdraws after explicitly requesting the commencement of the provision of a service or the supply of gas, water, or electricity not made ready for sale in a limited volume or set quantity during the cooling-off period, the consumer shall owe the entrepreneur an amount proportional to the part of the obligation fulfilled by the entrepreneur at the time of withdrawal in relation to the full performance of the obligation.
The consumer shall not bear any costs for the provision of services or the supply of gas, water, or electricity not made ready for sale in a limited volume or set quantity, or for the supply of district heating, if: a. the entrepreneur has not provided the consumer with the legally required information regarding the right of withdrawal, cost reimbursement in the event of withdrawal, or the model withdrawal form, or; b. the consumer has not explicitly requested the commencement of the service or supply of gas, water, electricity, or district heating during the cooling-off period.
The consumer shall not bear any costs for the full or partial delivery of digital content not supplied on a tangible medium if: a. they have not explicitly agreed to the commencement of the performance of the agreement before the end of the cooling-off period; b. they have not acknowledged that they lose their right of withdrawal by granting their consent; or c. the entrepreneur has failed to confirm this acknowledgment from the consumer.
If the consumer exercises their right of withdrawal, all additional agreements shall be dissolved by operation of law.

Article 9 - Obligations of the Entrepreneur in Case of Withdrawal

If the entrepreneur allows the consumer to notify their withdrawal electronically, the entrepreneur shall promptly send an acknowledgment of receipt upon receiving this notification.
The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, promptly and no later than 14 days following the day on which the consumer notifies the entrepreneur of the withdrawal. Unless the entrepreneur offers to collect the product themselves, they may withhold the reimbursement until they have received the product back or the consumer has provided evidence of having returned the product, whichever occurs first.
The entrepreneur shall use the same payment method for reimbursement as was used by the consumer, unless the consumer agrees to a different method. The reimbursement shall be free of charge for the consumer.
If the consumer chose a more expensive method of delivery than the cheapest standard delivery, the entrepreneur is not required to reimburse the additional costs associated with the more expensive method.

Article 10 - Exclusion of the Right of Withdrawal

The entrepreneur may exclude the following products and services from the right of withdrawal, but only if the entrepreneur clearly states this in the offer, or at least prior to the conclusion of the agreement:

Products or services whose price depends on fluctuations in the financial market that are beyond the entrepreneur's control and which may occur within the withdrawal period.
Agreements concluded during a public auction. A public auction is defined as a sales method where products, digital content, and/or services are offered by the entrepreneur to the consumer, who is personally present or has the opportunity to be personally present at the auction, under the direction of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content, and/or services.
Service agreements, after the full performance of the service, but only if: a. the performance has begun with the consumer's explicit prior consent; and b. the consumer has declared that they lose their right of withdrawal once the entrepreneur has fully performed the agreement.
Package holidays as referred to in Article 7:500 of the Dutch Civil Code and agreements concerning passenger transport.
Service agreements for the provision of accommodation, if the agreement specifies a particular date or period of performance, and not for residential purposes, goods transport, car rental services, or catering.
Agreements related to leisure activities, if the agreement specifies a particular date or period of performance.
Products made to the consumer's specifications, which are not prefabricated and are made based on an individual choice or decision by the consumer, or which are clearly intended for a specific person.
Products that spoil quickly or have a limited shelf life
Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery.
Products that, after delivery, are by nature inseparably mixed with other products.
Alcoholic beverages whose price was agreed upon at the conclusion of the agreement, but whose delivery can only take place after 30 days, and whose actual value depends on market fluctuations beyond the entrepreneur's control.
Sealed audio, video recordings, and computer software, whose seal has been broken after delivery
Newspapers, periodicals, or magazines, with the exception of subscriptions to such publications.
The delivery of digital content not supplied on a tangible medium, but only if: a. the performance has begun with the consumer's explicit prior consent; and b. the consumer has declared that they thereby lose their right of withdrawal.

Article 11 - The Price

During the validity period stated in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
Contrary to the previous paragraph, the entrepreneur may offer products or services with variable prices if these prices are subject to fluctuations in the financial market over which the entrepreneur has no influence. This dependency on fluctuations and the fact that any stated prices are target prices must be mentioned in the offer.
Price increases within 3 months of the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.
Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and: a. they result from statutory regulations or provisions; or b. the consumer has the right to terminate the agreement with effect from the day the price increase takes effect.
The prices stated in the offer of products or services include VAT.

Article 12 - Warranty

The reliability of products manufactured by RRU 3D Services, as well as the quality of the materials used, is guaranteed by the supplier, subject to the following provisions:
1. No warranty is provided for products that have become deformed, out of specification, or otherwise defective due to aging, heating, moisture absorption, or other external causes that may occur during transportation, storage, or use of the products.
2. This warranty becomes effective only if the defect is reported to RRU 3D Services within 8 days of its occurrence.
3. The warranty period for all other products not mentioned in Article 12.1.a will never exceed two (2) weeks unless otherwise agreed upon.
4. Defective products will be replaced free of charge within the aforementioned warranty period, but without assembly, after the defective parts have been sent to RRU 3D Services. This provision does not apply if the material was provided by the client or if the material was specifically prescribed by the client. In such cases, RRU 3D Services' duty of care is limited to reasonably expected initial inspections of the materials provided.
5. In the case of material defects, the relevant goods will be repaired or replaced with new ones after the goods have been returned to RRU 3D Services upon request.
6. Parts replaced with new ones become the property of RRU 3D Services.
7. RRU 3D Services has no further obligations or liability for damages, and the client indemnifies the supplier against claims from third parties. Dissolution of the agreement due to the mentioned defects is excluded.
8. Warranty is excluded for defects caused by improper use or assembly and/or compliance by RRU 3D Services with government regulations regarding the nature and quality of the materials used.

2. The warranty obligations mentioned above do not apply if the client fails to meet any obligation arising from the agreement or other agreements between the parties.

3. The aforementioned warranty provisions do not apply when RRU 3D Services acts as a supplier of components or parts that are assembled, bonded, or otherwise processed by the client into their own products, thereby unequivocally losing the independent nature of the supplier's products unless otherwise agreed upon.

Article 13 - Compliance with the Agreement and Additional Guarantee

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of reliability and/or usability, and the applicable statutory provisions and/or government regulations in effect on the date the agreement was concluded. If agreed upon, the entrepreneur also guarantees that the product is suitable for uses other than normal use.
Any additional guarantee provided by the entrepreneur, their supplier, manufacturer, or importer does not limit the statutory rights and claims that the consumer may assert against the entrepreneur under the agreement if the entrepreneur fails to fulfill their part of the agreement.
An additional guarantee is defined as any commitment by the entrepreneur, their supplier, manufacturer, or importer in which they grant the consumer certain rights or claims that exceed what they are legally required to provide in case of non-fulfillment of their part of the agreement.

Article 14 - Delivery and Execution

The entrepreneur will exercise the utmost care when receiving and executing orders for products and when assessing requests for the provision of services.
The delivery address is the address provided by the consumer to the entrepreneur.
With due observance of what is stated in Article 4 of these terms and conditions, the entrepreneur will execute accepted orders with due speed, but no later than 30 days, unless a different delivery period has been agreed upon. If delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be informed of this no later than 30 days after placing the order. In such cases, the consumer has the right to terminate the agreement free of charge and is entitled to compensation if applicable.
Following termination in accordance with the previous paragraph, the entrepreneur will promptly refund any amounts paid by the consumer.
The risk of damage to and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative made known to the entrepreneur, unless explicitly agreed otherwise.

Article 15 - Duration Transactions: Duration, Termination, and Renewal

Termination:

The consumer may terminate an agreement that has been entered into for an indefinite period and which involves the regular delivery of products (including electricity) or services at any time, subject to any agreed termination rules and a notice period of no more than one month.
The consumer may terminate an agreement entered into for a fixed period and which involves the regular delivery of products (including electricity) or services at any time, but only at the end of the fixed term, subject to any agreed termination rules and a notice period of no more than one month.
The consumer may terminate the agreements referred to in the previous paragraphs: -At any time, without being limited to termination at a specific time or during a specific period; - At least in the same manner in which they were entered into; - Always with the same notice period as the entrepreneur has set for themselves.

Extension:

4. An agreement entered into for a fixed term and involving the regular delivery of products (including electricity) or services may not be automatically extended or renewed for a specific period.

5. Notwithstanding the previous paragraph, an agreement entered into for a fixed term and involving the regular delivery of daily, weekly, and periodical publications such as newspapers and magazines may be automatically extended for a specific period of up to three months, provided the consumer can terminate this extended agreement at the end of the extension with a notice period of no more than one month.

6. An agreement entered into for a fixed term and involving the regular delivery of products or services may only be automatically extended for an indefinite period if the consumer can terminate it at any time with a notice period of no more than one month. The notice period may be up to three months if the agreement involves the regular (but less than once a month) delivery of daily, weekly, or periodical publications such as newspapers and magazines.

7. An agreement with a limited duration for the regular delivery of day-, news-, and weekly newspapers or magazines (trial or introductory subscription) will not be automatically renewed and will terminate automatically after the end of the trial or introductory period.

Duration:

8. If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless fairness and reasonableness oppose termination before the agreed duration has ended.

Article 16 - Payment

Unless otherwise agreed upon in the contract or additional terms, the amounts owed by the consumer must be paid within 14 days after the start of the reflection period, or, if no reflection period applies, within 14 days after the conclusion of the agreement. In the case of a service agreement, this period starts on the day the consumer receives the confirmation of the agreement.
In the sale of products to consumers, the consumer may not be required to pay more than 50% in advance according to the general terms and conditions. When advance payment has been agreed upon, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) until the agreed advance payment has been made.
The consumer is obligated to promptly notify the entrepreneur of any inaccuracies in the provided or stated payment details.
If the consumer fails to meet their payment obligations on time, the consumer, after being notified by the entrepreneur of the overdue payment and being given a 14-day period to settle the payment, will owe statutory interest on the outstanding amount if payment is not made within the 14-day period. The entrepreneur is also entitled to charge the extrajudicial collection costs incurred. These collection costs are as follows: 15% of outstanding amounts up to €2,500; 10% of the next €2,500; and 5% of the next €5,000, with a minimum of €40. The entrepreneur may deviate from these amounts and percentages in favor of the consumer.

Article 17 - Liability and Limitation Period

The entrepreneur cannot be held liable for any damage, whether direct or indirect, resulting from: a. An event that is in fact beyond their control and cannot be attributed to their actions or omissions, as described in Article 17 of these general terms and conditions. b. Any act or omission by the consumer, their subordinates, or other persons employed or instructed by the consumer.
The consumer is, in all circumstances, responsible for the accuracy and completeness of the data and documents provided by them. The entrepreneur is never liable for any damage caused (partly) by incorrect and/or incomplete data and documents provided by the consumer. The consumer indemnifies the entrepreneur from all claims in this regard.
The use of the work or products is at the consumer's own risk.
The entrepreneur is not liable for the mutilation or loss of data resulting from the transmission of data via telecommunication facilities.
The consumer is obligated, where reasonably possible, to retain copies of the materials and data provided to them until the assignment has been completed. If the consumer fails to do this, the entrepreneur cannot be held liable for damage that would not have occurred if these copies were retained.
If the consumer or a third party makes alterations to the product delivered by the entrepreneur, the entrepreneur excludes all liability for the functionality and any (consequential) damage.
The entrepreneur is not liable for any accidents or damage to the product due to incorrect or unskilled use, or use contrary to the usage instructions. The consumer is always responsible for ensuring that they and/or a third party handle the product with care.
The entrepreneur is not liable for any damage caused by the consumer's failure to observe safety instructions.
The entrepreneur can never be held liable for damage resulting from the consumer using the delivered product for purposes other than those for which the product is intended.
The entrepreneur is not liable for the actions and/or omissions of third parties.
The entrepreneur is never required to pay compensation for consequential damage. Consequential damage includes, but is not limited to, lost revenue, lost profit, missed savings, business damage, operational disruption, delays, and indirect damage, regardless of their origin.
If the entrepreneur is held liable for any damage, the liability is limited to the amount paid out by the entrepreneur’s insurer. If the insurer does not provide coverage or the damage is not covered by the insurance, the entrepreneur's liability is limited to the invoice amount, or at least the part of the agreement to which the liability applies.
The consumer indemnifies the entrepreneur from claims that third parties make against the entrepreneur for incidents, actions, or omissions for which the entrepreneur is not liable under the preceding clauses. The consumer must compensate the entrepreneur for any costs, damages, and interest arising from a third party claim as described in this paragraph.
The consumer's rights to claim and other powers against the entrepreneur expire at the latest one year after the occurrence of an event that gives rise to the consumer's right to assert these rights or powers against the entrepreneur.
The consumer is liable for damage to the entrepreneur's property. Repair of damage to a product, reasonably attributable to the consumer, will take place at the expense of the consumer, either by the entrepreneur or by a third party acting on their behalf.
If the consumer fails to meet their contractual obligations or obligations arising from the law or acts unlawfully toward the entrepreneur, the consumer must compensate the entrepreneur for all damages resulting from such failure.
The entrepreneur is not liable for any advice or recommendations made by the entrepreneur or its employees or suppliers, whether written or oral, on reprapuniverse.com or otherwise.

Article 18 - Force Majeure

The entrepreneur is not required to fulfill any obligation if they are prevented from doing so due to force majeure. Events that are beyond the control of the entrepreneur, or that cannot be attributed to their actions or omissions, are considered to include: Obstacles caused by third parties, including governments; Transportation barriers; Theft; Weather conditions; Complete or partial strikes; Uprisings, wars, or war dangers, both domestically and in the countries of origin of the products; Loss or damage to products during transportation; Failure to deliver by the entrepreneur's suppliers, whether timely or at all; Import or export bans; Fires, malfunctions, and accidents at the entrepreneur's business or that of their supplier; Burning of the entrepreneur's transportation means or those of the transport company they engaged, malfunctions thereof, or involvement in accidents; The imposition of taxes or other measures taken by the government, resulting in changes in the factual circumstances.
Force majeure also includes a shortcoming by the entrepreneur's suppliers, preventing the entrepreneur from fulfilling their obligations either at all, timely, or fully.
To the extent that the entrepreneur has partially fulfilled their obligations under the agreement at the time of the occurrence of force majeure or will be able to do so, the entrepreneur is entitled to separately invoice the part that has already been fulfilled or will be fulfilled. The consumer is required to settle this invoice as if it were a separate agreement.

Article 19 - Complaints Procedure

The entrepreneur has a well-communicated complaints procedure and will handle complaints in accordance with this procedure.
Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time after the consumer has identified the defects, clearly and fully described.
Complaints submitted to the entrepreneur will be answered within 14 days from the date of receipt. If a complaint requires a longer processing time than anticipated, the entrepreneur will acknowledge receipt within 14 days and provide an indication of when the consumer can expect a more detailed response.
The consumer must allow the entrepreneur at least 4 weeks to resolve the complaint through mutual consultation. After this period, a dispute arises that is subject to the dispute resolution procedure.

Article 20 - Disputes

The agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.

Article 21 - Additional or Deviating Provisions

Additional or deviating provisions from these general terms and conditions must not be to the detriment of the consumer and must be recorded in writing or in such a manner that they can be stored by the consumer on a durable data carrier in an accessible way.

Annex I: Model Withdrawal Form

(only complete and return this form if you wish to withdraw from the agreement)

To:

[ Rep Rap Universe ]

[ Locht 42-C1, 6466 GW Kerkrade, The Netherlands]

[ Entrepreneur's phone number: +31 (0)45 3690000 ]

[ Email address: contact@reprapuniverse.com ]

I/We* hereby inform you that I/we* withdraw from our agreement regarding

the sale of the following products: [product description]*

the delivery of the following digital content: [digital content description]*

the provision of the following service: [service description]*

*withdraws/withdrawn*

Ordered on*/received on* [order date for services or receipt date for products]

[ Name of consumer(s) ]

[ Address of consumer(s) ]

[ Signature of consumer(s) ] (only if this form is submitted on paper)

* Strike out what does not apply or fill in what applies.